ABOUT US

Founded in 2005, Creative Lights Vietnam HD Co., Ltd. is a leading manufacturer ofpremium homefragrance products-including scented candles, diffuser, room sprays, and more. We are a100% US-owned FDI company with ofices in the USA, Mexico, Dominica, Shanghai, Shenzhen, and Vietnam. Creative Lights has proudly partnered with major global retailers such as Target, Costco, Walmart, TJMax, Walgreens, and many others. At Creative Lights, we believe in the transformative power ofart and design, and we celebratethe diversity of creative talent-values that shape the belovedproducts we bring to customersworldwide. We also understand that People are the drivingforce behind every innovation. Join us, bring your unique imprint, and become apart ofthe Creative Lightsfamily as wecontinue reaching new heights together.

Website: [protected info]

Probation: First 3 months based in Hai Phong (factory) (formerly Hai Duong Province) ; company providescommute, accommodation, and daily meals during this period.

1. Product Knowledge & Market Insights

. Understand the company's scented candle lines, including ingredients, characteristics, and unique selling points.

. Research market trends, competitor products, and customer needs to deliver effective consultation.

2. Customer Relationship Management

. Manage and maintain relationships with existing customer databases.

. Listen to customer feedback to improve both products and services.

. Develop international clients through e-commerce platforms (Alibaba, Amazon, etc.), trade fairs, exhibitions, and other potential channels.

3. Order Management

. Track, process, and coordinate with Production and Logistics teams to ensure timely order fulfillment.

. Handle order-related issues such as changes, complaints, or warranty inquiries.

. Manage customer data, prepare sales reports, and support market planning.

. Strong English communication skills, with the ability to support international clients professionally. (Additional languages such as Chinese, Japanese, Korean, Spanish, etc. are a plus.)

. Preference for candidates with customer service experience or those who have worked in a similar industry.

. Strong market awareness with the ability to analyze and capture trends accurately.

. Proficient computer skills, especially office tools and work-supporting software.

. Proactive, adaptable, and quick in problem-solving.

. Capable of expanding business channels and identifying new industry resources effectively.

. Detail-oriented, hardworking, and highly responsible.