With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

As the Commercial Trainee, you will be responsible for performing the following tasks to the highest standards:

- Carry out any other reasonable duties and responsibilities as assigned.

- Make department contracts and promotions, track credit agreements and remind the Sales team to follow-up.

- In charge of all purchasing requests, follow-ups and purchasing records.- Answer office telephone calls and make records.

- Assist the Director of Sales, Director of Events, Revenue Manager and Marcom Manager to prepare records and reports.

- Arrange and remind the Commercial Director on work allocations to team members on duty.

- Attend Sales meetings organized by the Commercial Director and complete the meeting minutes in 24 hours.

- Deal with Commercial department emails and manage the file system, keeping records.

- File all monthly reports including attendance records, cash reports, expense reports, etc.

- In charge of managing department HOE, consumables and regular maintenance.

- Finish department and hotel reports.- Inform customers promptly about all changes in hotel information.

- Answer department calls and messages, making sure to pass information to the related people.

- Make sure all department files are well kept and checked regularly.- Issue communications and information regarding sales.

- Participate in discussions on sales and activities.

- Attend departmental briefings and take meeting minutes.

- Ensure that collateral and promotional materials are on hand at all times.

- Assist and manage the department's internal activities.

- Deal with guests' and colleagues' enquiries.- Update and maintain the guest name list.

- Assist Sales Managers to make and send the group resume and BEO, making sure that the related department receives the information.

- Make reservation for rooms and events with the reservation system.

- Assist Sales Managers to take guests on hotel tours.

- Assist Sales Managers with quotations and contracts, sending them to guests and following up promptly.

- Be familiar with hotel product knowledge and related activities.

- Complete the relevant Hilton University courses promptly and pass the tests.

The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Commercial Cross-Training Rotation: A structured 6-month immersion across MarCom, Sales, and Reservations to build a well-rounded commercial leadership mindset.

OUR PROJECT

• Professional Employee Branding Development

• CSR, Youth Support Community Development Projects

• Support for People with Disabilities Collaboration Project

• Talent Internship & Management Trainee Development Programs

• Thrive at Hilton: Highlighting our talent, Fun activities, and "catch me at my best" moments

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

Education: Senior student or fresh graduate with a degree in Human Resources, Hospitality/Tourism Management, English Language, or a related field.

Language: Good command of written and spoken English to meet business needs (as you will work in an international hotel environment). Knowledge of Chinese is a strong advantage.

Computer Skills: Proficient in MS Office (Word, Excel, PowerPoint). Familiarity with basic design tools (like Canva) to create posters and internal announcements is highly preferred.

Attributes: Highly organized, detail-oriented, and careful (crucial for maintaining accurate training records).

Attitude: Proactive, good communication skills, strong service mindset, and a genuine passion for Learning & Development / HR.

Availability: Able to commit to a full-time internship for at least 6 months.